Shipping Policy
Shipping Policy
At Fresh North Co, we strive to provide every customer with a smooth, transparent, and reliable delivery experience.
Below you’ll find all key information regarding our delivery areas, processing times, and estimated shipping durations.
1. Delivery Area
We currently ship to the United States only.
Orders placed from outside our delivery area cannot be processed or fulfilled at this time.
2. Delivery Address
Orders are shipped to the shipping address provided at checkout.
Please ensure that all address details are complete and accurate before confirming your order, as incorrect or incomplete information may cause delivery delays or result in the package being returned to us.
3. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed on a Friday evening, weekend, or public holiday will begin processing on the next working day.
4. Shipping Time
Once your order has been processed, it will be dispatched from our fulfillment center.
Average delivery time to the U.S. is 8–12 business days.
Shipping times may vary slightly depending on seasonal demand, customs clearance, courier capacity, or warehouse sales.
5. Total Estimated Delivery Time
The total delivery time consists of:
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Processing time: 1–3 business days
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Shipping time: 8–12 business days
→ Estimated total: approximately 9–15 business days from the date of purchase.
Please note: Delivery estimates are not guarantees. External factors such as weather, holidays, or customs inspections may extend delivery times beyond our control.
Rest assured, our logistics team monitors all shipments to ensure the fastest possible delivery.
6. Shipping Costs
Shipping is completely free on all orders — there is no minimum order amount required.
The price you see at checkout is the final price you pay; there are no hidden shipping or handling fees.
7. Secure Payment Options
We offer several SSL-encrypted payment methods to ensure a safe and seamless checkout experience:
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Credit & debit cards (Visa, Mastercard, Maestro, AMEX)
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PayPal
Your payment will be processed securely once you click “Complete Order”. You will receive an email confirmation once your payment has been received.
8. Tracking Your Order
Once your order is shipped, you will receive an email notification containing your tracking number and a link to follow the delivery progress.
Tracking updates may take up to 3–5 business days to appear once the parcel leaves the warehouse.
9. Failed Delivery or Incorrect Address
If a parcel cannot be delivered due to an incorrect or incomplete address provided by the customer, it may be returned to us.
Once received, we will contact you to arrange a free redelivery or offer store credit depending on the situation.
Please double-check your address details carefully at checkout to avoid delays.
10. Delivery Confirmation
Once a shipment is marked as delivered by the carrier, Fresh North Co cannot be held responsible for any lost or stolen packages.
However, we are always happy to assist you in contacting the courier to help resolve delivery issues.
11. Contact Information
If you have any questions or need further assistance regarding your order or delivery, please reach out to our customer service team.
📧 Email: care@freshnorthco.com
📞 Tel: +1 (929) 758-8864
Store Name: Fresh North Co
Company Name: AMSTUDIO
Business Registration Number: 101 2.190.248
Address: Mariastraat 12, 8000 Bruges, Belgium
(This is not a return address.)
12. Policy Updates
Fresh North Co reserves the right to update or modify this Shipping Policy at any time.
Any changes will take effect immediately upon being published on our website.
We encourage customers to review this page periodically to stay informed.