Privacy Policy

Privacy Policy

1. Information on the Collection of Personal Data and Contact Details of the Controller

1.1 Thank you for visiting our website and for your interest. This Privacy Policy explains how we handle your personal data when you use our website. “Personal data” means any information by which you can be identified.

1.2 The controller (within the meaning of the EU General Data Protection Regulation, “GDPR”) for data processing on this website is Fresh North Co. The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

1.3 For security and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries), this website uses SSL/TLS encryption. You can recognize an encrypted connection by the “https://” prefix and the lock symbol in your browser’s address bar.

2. Data Collected When Visiting Our Website

If you use our website for information-only purposes (i.e., you do not register or otherwise transmit information to us), we collect only the data your browser transmits to our server (server log files) that are technically necessary to display the website:

  • The page visited on our website

  • Date and time of access

  • Amount of data transferred (bytes)

  • Referrer URL (source/website from which you came)

  • Browser type and version

  • Operating system used

  • IP address (possibly in anonymized form)

Processing is carried out pursuant to Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. Data are not shared or used otherwise. However, we reserve the right to review server log files retrospectively where there are concrete indications of unlawful use.

3. Cookies

To make visiting our website attractive and to enable certain functions, we use cookies. Cookies are small text files stored on your device.

Session cookies are deleted after you close the browser.

Persistent cookies remain on your device and allow us or our partners (“third-party cookies”) to recognize your browser on your next visit. Persistent cookies are automatically deleted after a defined period, which may vary by cookie.

Cookies may collect and process information such as browser data, location data, and IP address values. Some cookies simplify ordering (e.g., remembering cart contents).

Where personal data are processed by cookies we set, processing is based on Art. 6(1)(b) GDPR (contract performance) or Art. 6(1)(f) GDPR (legitimate interests in website functionality and user-friendly design).

We may cooperate with advertising partners; third-party cookies may be stored when you visit our site. If so, details are provided in the sections below.

Cookie controls:
You can set your browser to notify you about cookie placement and decide case-by-case whether to accept cookies, refuse cookies in certain cases, or refuse all cookies. Instructions can be found for
Chrome Support,
Firefox Support,
Safari Support,
Microsoft Edge Support, and
Opera Support.

Note: If you disable cookies, some website functions may be limited.

4. Contacting Us

When you contact us (e.g., via contact form or email), we collect the personal data shown in the relevant form or message. We store and use these data solely to respond to your request and for related technical administration.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in handling inquiries).
If your inquiry aims to conclude a contract: Art. 6(1)(b) GDPR.

We delete your data once your request is conclusively resolved, provided no statutory retention periods apply.

5. Data Processing When Opening a Customer Account and for Contract Fulfilment

Pursuant to Art. 6(1)(b) GDPR, we collect and process personal data you provide when opening a customer account or for performing a contract. Required data are indicated in the respective forms.

You may request deletion of your customer account at any time by contacting us (see details below).

After full contract performance or account deletion, your data will be blocked for further processing and deleted after expiry of applicable commercial/tax retention periods, unless you have expressly consented to continued use or we are legally permitted to retain the data.

6. Use of Your Data for Direct Marketing

6.1 Newsletter Registration (Double Opt-In)
If you subscribe to our newsletter, we will regularly inform you about offers. Only your email address is required; other fields are optional and used to personalize messages.

We use a double opt-in process. After subscribing, you will receive a confirmation email with a link you must click to activate your subscription. By activating the link, you consent to processing under Art. 6(1)(a) GDPR.

You can unsubscribe at any time via the link in each newsletter or by contacting us.

6.2 Email to Existing Customers
If you provided your email during a purchase, we may send you offers for similar products, based on our legitimate interest in direct advertising (Art. 6(1)(f) GDPR). You can opt out at any time.

7. Data Processing for Order Fulfilment

7.1 Logistics and Payments
We share necessary personal data with the carrier for delivery and with the payment provider for payment processing (Art. 6(1)(b) GDPR).

7.2 Payment Service Providers

PayPal – See PayPal Privacy Policy

SOFORT (Klarna Group) – See Klarna SOFORT Privacy Policy

8. Review Reminder

With your express consent (Art. 6(1)(a) GDPR), we may send a one-time email reminder to review your order.

9. Use of Social Media: Social Plugins (Shariff Solution)

We use privacy-enhanced “Shariff” links. A connection is only established when you click the respective button.

10. Online Marketing

10.1 DoubleClick by Google – Google Privacy Policy
10.2 Google Ads Conversion Tracking – More Information

11. Web Analytics Services

Google Analytics (Universal Analytics) with IP Anonymization
For more information and opt-out options, see the Google Analytics Add-on Page or Analytics Help.

12. Retargeting / Remarketing

Facebook Custom Audiences: Facebook Privacy Policy
Google Ads Remarketing: Google Ads Settings

13. Your Rights as a Data Subject

You have the following rights under the GDPR:

  • Access (Art. 15)

  • Rectification (Art. 16)

  • Erasure (Art. 17)

  • Restriction (Art. 18)

  • Portability (Art. 20)

  • Withdrawal of consent (Art. 7(3))

  • Complaint (Art. 77)

You may object at any time to processing based on legitimate interests (Art. 6(1)(f)) or for direct marketing.

14. Period of Storage

Data are stored in accordance with statutory retention periods and deleted when no longer required for contractual or legal reasons.

Company Details
Store Name: Fresh North Co
Company Name: AMSTUDIO
Business Registration Number: 101 2.190.248
Email: care@freshnorthco.com
Tel.: +1 (929) 758-8864
Address: Mariastraat 12, 8000 Bruges, Belgium (This is not a return address.)
Warehouse address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, 315100 Ningbo, Zhejiang, China).