Frequently Asked Questions

You can track your order by clicking on the link provided in your shipping confirmation email. Alternatively, log in to your account and check the “Order History” section. Have your tracking number handy? Click here to track your order directly.

We accept returns within 30 days of receipt for a full refund, provided the items are unused, in their original packaging, and have all tags attached. For more details, visit our Returns & Refunds page.

Unfortunately, we do not ship internationally. At this time, we only offer shipping within the U.S. Due to our store closing sale, we will not be expanding shipping options.

Thank you for your support—it has meant the world to us! ❤️

Orders can be canceled within 30 minutes of being placed, as they are automatically processed. However, orders placed after 6:00 PM (CST) cannot be canceled. Once an order is processed, we are unable to interrupt the shipping process. If you still wish to cancel, you may do so by following our return process after receiving the item.

If you need assistance, feel free to contact our support team.

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other local payment options depending on your location. Full details are available at checkout.

If your order hasn’t been processed yet, you can update your shipping address by contacting our customer service team. Once your order is processed, changes may not be possible.

You can contact our Customer Service team via email at care@freshnorthco.com or by using the contact form on our Contact Us page. We try to answer as soon as possible.

We’re sorry to hear that your order arrived damaged! Please contact us within 7 days of receiving the item at care@freshnorthco.com with your order number, photos of the damage, and a brief description. We’ll work quickly to resolve the issue for you.

Shipping takes 7-12 business days within the U.S. Please allow up to 3 additional days for processing before your order ships.

Due to our store closing sale, we expect higher order volumes, which may cause slight delays. We appreciate your patience and support during this final sale!

You can enter your discount code at checkout. On the checkout page, look for the “Discount Code” box, type in your code, and click “Apply.” The discount will be reflected in your total. If you have any issues, feel free to contact us.